Individual reports
Because individual reports are digital products delivered immediately, purchases are generally final once access has been provided. If you were charged more than once, did not authorize the purchase, cannot access what you bought, or the product is materially different from what was described, contact us and we will make it right.
We review other refund requests fairly and case by case. There is no recurring charge to cancel.
Team purchases
Team purchases are generally final once the team has been created. If no participant has joined and your plans have changed, contact us promptly and we will review the request. Once participation has begun, refunds are ordinarily unavailable because participant results and the team experience may already have been delivered.
Duplicate charges, unauthorized purchases, and purchases we cannot deliver because of a fault in Ourotype should always be reported. We will investigate and provide an appropriate refund or remedy.
How to request a refund
Email hello@ourotype.com with the subject “Refund request.” Include:
- The email address used at Checkout.
- Whether you bought an individual report or team package.
- The purchase date, if you have it.
- A Stripe receipt or Checkout reference, if available.
Never send us a full card number, security code, or bank password. We aim to respond within two business days and initiate approved refunds promptly.
When the money returns
Refunds go back to the original payment method through Stripe. After we initiate an approved refund, your bank will usually show the credit within 5–10 business days. Bank processing times are outside our control.
Your legal rights
Nothing in this policy replaces or limits any refund, cancellation, cooling-off, or consumer rights that cannot be waived under the law that applies to you.
Need help first?
A missing email or expired browser session can often be fixed without losing your report. Visit Support for access and delivery help.