What to include
Tell us what happened, which page you were on, and the email address used for the test or purchase. For billing questions, include the purchase date and Stripe receipt or Checkout reference if available. A screenshot is welcome when it helps explain a visual or technical issue.
Do not send a full card number, card security code, bank password, or a private magic link. We will never ask for those by email.
Report access
If a paid report appears locked, use the resend form on the locked page with the purchase email. If the message does not arrive, check spam and then email us with your type and purchase email. We can verify the purchase and send a fresh access link.
Teams
Facilitators can contact us about a missing dashboard email, team name, seat limit, join problem, or participant record. Include the purchase email and team name, but do not email the private dashboard or join token unless we specifically ask for it.
Refunds and billing
Put “Refund request” or “Billing question” in the subject line so we can route it quickly. The full eligibility and timing details are in our Refund Policy.
Privacy and deletion
Put “Privacy request” in the subject line to request access, correction, deletion, or an end to the remaining paid-report exercise emails. We may verify that you control the relevant email address before changing or deleting records. Read the Privacy Policy for details.
Before you write
The FAQ answers common questions about scoring, retakes, what is free, what is paid, and what Ourotype is designed to do. The Terms explain the limits of a personality result and the responsibilities of team facilitators.